FAQ

 

How much will this cost?

While we do some web design work by the hour, most projects are based on a carefully figured flat fee. We will provide you with a free estimate (no obligation to buy) after you complete our online form.

How does the payment structure work?

We usually ask for approximately half the balance up front as a retainer fee. The ending balance should be paid just before your website goes live. We strive to make our websites’ affordable to Marin’s small businesses, and even offer a payment plan, if needed.

How long does it take?

It usually takes about 3 to 4  weeks to design and develop a new website, but can take longer depending on the complexity of your project.

Can we have a meeting in person about my website?

If you live in the Bay Area, yes. If not, most websites can be easily completed via email and phone. In fact, even many of our local clients prefer email and phone as they don’t have to take time out of their busy schedules to meet in person.

What format should my website files be?

We usually recommend that you send everything in electronic format via email, or Dropbox. We can help you convert your paper documents into electronic formats, if needed. All text should be submitted in MS Word format. Images should be in gif, jpg, png etc.

What if I don’t like the website design?

We will not begin the build phase of your website project until you have signed off on the design. Initially, we provide two designs to choose from. After that, you’ll have two rounds of edits to your chosen design.

Please know that virtually none of our clients over the past ten years have needed additional edits beyond the initial two. Also know that your complete satisfaction in the look of your website is of the utmost importance to us.

How do I update my website?

We can maintain it for you, or we can implement an easy to use Content Management System (CMS) and provide you with tutoring.

Can I add more pages to my website once it’s finished?

If you have a CMS, you can add as many pages as you need. If we are maintaining your site for you, we charge a flat rate for each page.

Do you re-design existing website’s?

Of course! We know how quickly design expires on the web.

Should my small business really have a website?

Bottom line, if you have a business, your customers expect you to have a website (and your competitors love it if you don’t!)

I’ve heard it’s important for the security of a WordPress website to make sure everything (plugins and WP versions) are updated regularly. Is this true?

Absolutely. In fact, we offer WordPress Security Maintenance plans for just this purpose. In an attempt to keep this important service  affordable for Marin’s small business community, we keep our pricing below the going rate. Now that’s a great deal. Send us an email to learn more.

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